Registration service
Before Submitting a Service Request – Important Information
Before submitting a service request, we encourage you to review the information we have prepared on this topic. This will ensure that your request is handled quickly and effectively, saving you time and avoiding misunderstandings.
Nasze materiały informacyjne zawierają wskazówki dotyczące zgłaszania problemów oraz najczęstsze pytania i odpowiedzi, które mogą pomóc w samodzielnym rozwiązaniu niektórych kwestii. Przygotowanie szczegółowego zgłoszenia serwisowego z odpowiednimi informacjami, takimi jak opis problemu, numer zamówienia czy model urządzenia, znacznie przyspiesza proces obsługi.
Why is it worth using the informational materials?
Before submitting a request, make sure whether the issue requires service intervention or if you can resolve it in another way. On our website, you will find instructions and advice that might be helpful. Many minor technical problems can be solved on your own, saving time and avoiding the need to send a service request.
If technical assistance is needed, carefully reviewing our guidelines will help us respond effectively to your needs.
Our Customer Service – Your Satisfaction
At Bertrand, customer service is a priority. We always strive to ensure that the process of handling service requests is fast, efficient, and satisfying. We make sure that every service request is addressed individually and with the utmost care.
Thank you for your trust and cooperation! Remember, you can always count on our support and assistance.
Demand for the service
The document is completed when the warranty period has expired or has not been extended in accordance with the contract, as well as when the item has been mechanically damaged - in such a case, the defect/fault is removed for a fee.
Complaint form
A document completed when the consumer considers the product received to be inconsistent with the description or defective. After considering the report, if the report is justified and authorized, the defect will be removed.